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Staff card

Answering orders and closing out. Keep it by the register, on a phone or printed.

A new order rings

  1. Read the items, notes and any ALLERGY line.
  2. Pick how long it’ll take (10, 15, 20 or 30 minutes).
  3. Tap Accept, or Decline and pick why.
  4. Answer before the countdown runs out. Uber Eats cancels orders nobody answers.

Another order ringing? It waits its turn and shows up as soon as you answer this one.

Too busy

Tap Uber Eats at the top of the register, then Pause. Orders already placed still come in. Tap it again to turn it back on.

Can’t make an order you accepted

Orders → All → tap the order → Cancel on Uber Eats, with the reason. Uber tells the customer. Never just ignore it.

End of the night

  1. Finish open orders. Everyone clocks out.
  2. Today → Close out the day: count the drawer, close the card batch.
  3. That pauses Uber Eats until tomorrow. Next morning, tap Uber Eats to turn it back on.

Something’s wrong

Tap your initials (top right) → Get help. Urgent during service? Call XREDIT at (702) 722-4330. A card payment looks stuck? Don’t charge again; ask for help.