Card payments, refunds and voids
How cards are taken, how to refund or void, and what to do if a payment seems stuck.
- Card numbers are read by the payment company's certified app on the device. XREDIT never sees or stores them.
- Refund or void from the order: Orders → tap the sale (or Orders → All on a menu register). Card refunds go back to the same card.
- A void cancels a sale the same day, before the card batch closes. After that, use a refund.
- If a card payment seems stuck, don't charge again. Use Get help, or call us.