Answering Uber Eats and online orders
New orders ring on every register. Accept or decline before the countdown ends.
- New orders ring and pop up on every register, with a countdown. Accept (and pick a ready time) or decline before it runs out. Uber Eats cancels orders nobody answers, and that counts against your store.
- Two at once? The second one waits its turn and pops up as soon as you answer the first.
- Screen dark, or signed out? Orders still ring. On the XREDIT Pay app, the screen turns on by itself.
- Mark ready when the food is done, so the courier or customer knows.
- Can't make an accepted order? Orders → All → tap the order → Cancel on Uber Eats, with the reason (out of items, kitchen closed, …). Uber tells the customer and refunds them.
- Accept everything automatically is in back office → Apps → Uber Eats, if you'd rather not tap Accept each time.